Every day, a sizable number of people posts problems on the KDE Community Forums and the ever-helpful staff does their best to solve whatever issues they’re facing. But what exactly does one do when this happens? This post provides more insights on the process. NOTE: The following applies to my workflow for the Kontact & PIM subforum. Step 1: Someone posts a problem The questions posted are various, and range from simple tasks (“how I do XXX”) to very specific workflows.

The recent post by Dario on the KDE Workspace Vision raised some concerns on why Brainstorm was not used.One commenter even said _Right now it feels like “Throw an idea over a wall for no-one but end users to discuss until it bitrot’s”. _ _ _ The Brainstorm section is indeed in need of help. To make it more useful, a couple of things are needed: Statistics to evaluate which ideas are best representative: it can’t be just the number of votes per se as there are things like confirmation bias or controversies that may inflate the numbers Integration with Bugzilla: a way to automatically (using XML-RPC) send the ideas flagged as representative to a bug report filed under “wishlist”.

For KDE developers, web-based forums are often uncommon workflows. Indeed, for communication among developers mailing lists are much better tools, especially since you can handle everything inside a client (most of the time), compared to forums where you have to use a web browser. The ways of reading, replying and interacting with posters are dramatically different. And that is why some developers find themselves uncomfortable with the KDE Community Forums.

In the past weeks and days, the KDE Community Forums staff has been working to bring new features to improve even more the user experience. A few months ago, the staff was discussing the idea of finding a way to guide users to the most appropriate forum to post their questions or discussions. Now, thanks also to the return in service of one of our admins (welcome back, sayakb!) the feature is now being implemented, as the screenshots below will show.

Today, a major upgrade of the KDE Community Forums took place. The change brings quite a number of changes to the forums themselves, and it’s a further step towards providing a better experience for KDE users (and developers too!).